Repeating message from troops; sorry, can’t help (from ‘Higher ups’, not us)

Dec 15, 2016:First, I apologize for the delayed response. Missions has me moving constantly and this is the first time I have had available Internet for personal use in the past two months. Secondly, thank you for the helmet pad kit, we just received them in the mail yesterday. My team and I are already noticing a big difference in comfort and I haven’t heard any complaints since. We have informed our command but they insist that all they can do is send the complaint higher and hope things change eventually. My team and I appreciate everything you have just done for us and thank you for what you do. I hope you can continue what you do too, it’s the little things in life that mean the most. Sgt, US Army